Shipping policy
Shipping & Delivery Time and Costs
1. We offer complimentary shipping via FedEx Ground.
2. Orders placed Mon-Fri by 1 pm EST are typically shipped the same day.
3. We will email you the tracking information for your shipment once your order leaves our warehouse.
4. If you would like your purchase shipped via second-day or overnight (where applicable), please select this option during checkout. An additional fee will be added to your purchase total.
5. For all orders containing non-standard or modified items, please allow 5-7 days additional ship time. All monogrammed items are final sale and cannot be returned or exchanged.
Customs & Duties
1. You will be charged the quoted amount at the time of checkout. VAT and Duties are not charged to you upon delivery.
Return & Exchange Policies
- All standard products purchased from our website, may be returned within 14 days of purchase for a full refund.
Non-standard products are non refundable. - To initiate such a return please contact us at PenBag.survivability@gmail.com . Please include your product's serial number and full return shipping address in your message to us, and we will issue a returns authorization and send you a prepaid shipping label for return shipment.
- This returns policy is valid for our unopened, unused and in their original packaging products, with the restriction that products or kits, can only be returned if they have not been used, and in whole. no return of a certain item sold as part of a kit, is allowed.
- Furthermore, we do not accept returns or deliveries without a valid returns authorization from our customer service desk at PenBag.survivability@gmail.com.
- Refund is paid within 5-10 business days of our receiving and approving your returned item. Refunds are in the form of original payment. We do not refund overnight shipping or gift wrapping charges.